Our Terms and Conditions

These Terms and Conditions govern your use of Bluebetz Casino, operated by Bluebetz Gaming Ltd under a licence from the Malta Gaming Authority. We launched in 2023 and these terms apply to every player who registers on our platform. Please read them in full before you open an account.

How You Accept These Terms

By creating an account with us you accept these Terms and Conditions in full. The agreement takes effect the moment your registration is completed and remains in force for as long as your account stays open. If you do not agree with any part of these terms, you must not register or play on our platform.

• These terms govern all use of our platform, including the casino, live casino, sportsbook and any promotional activity.
• By confirming your registration you state that you have read, understood and accepted these terms.
• Game rules and individual promotion terms supplement these terms; where they conflict, the specific terms prevail.

Who May Register and Play

Eligibility

You may hold an account only if you are at least 18 years old, or the legal minimum age for online gambling in your country of residence where that is higher. We exclude players residing in the USA, France, Spain, Italy, the Netherlands, Belgium and other restricted jurisdictions listed at registration. Attempting to register from a restricted territory is a material breach of these terms.

One account per player

Each player may hold one account only. Multiple accounts registered under the same name, household, email address, IP address or payment method are a breach of these terms and may be closed with funds forfeited. Before your first withdrawal we verify your identity, address and payment method, and we may request source of funds evidence where the law requires it. You must keep your account information accurate and current at all times.

Deposits and Withdrawals

Deposits

The minimum deposit is £10 (or the equivalent in EUR, our other supported currency). We charge no fees on deposits or withdrawals. You may deposit only from a payment method registered in your own name.

• Visa Debit
• Mastercard Debit
• PayPal
• Trustly
• Paysafecard
• Apple Pay
• Skrill
• Neteller
• MiFinity
• Jeton

Withdrawals and dormant accounts

The minimum withdrawal is £10, subject to daily and monthly limits of £5,000 and £20,000 respectively. We process withdrawals only after your identity and payment verification is complete. An account with no login or transaction for 12 consecutive months is treated as dormant; we will attempt to notify you before any action permitted under our MGA licence is taken, and your remaining balance is returned on request.

Our Bonus and Promotion Rules

Every promotion we run is governed by its own published terms, which form part of this agreement. The general rules below apply to all bonuses, including welcome offers, reloads, cashback, free spins and tournament prizes.

• Each bonus carries the wagering requirement stated in its own terms; winnings become withdrawable only after that requirement is met.
• While a bonus is active, the maximum bet per spin or round is limited to the figure stated in the offer; larger bets void the bonus and any winnings from it.
• Some games contribute to wagering at a reduced rate or not at all; the contribution table in each offer applies.
• Bonuses expire after the validity period stated in the offer, after which unused bonus funds and related winnings are removed.
• Only one bonus may be active on an account at a time, and promotional codes must be entered as instructed in the offer.
• Bonuses are for recreational play only. Low-risk betting patterns, equal or opposite offsetting bets, or any strategy designed to extract bonus funds constitute misuse, and we may void the bonus, remove winnings and close the account.

Conduct We Prohibit

The following conduct breaches these terms whether attempted by you or by any person acting on your behalf. Where we detect it, we may void bets, forfeit balances, close accounts and report the matter to the relevant authorities.

• Fraud, dishonest play or the exploitation of any error or fault in our platform or in third-party software.
• Chargebacks, deposit reversals or disputes of payments made to your account.
• Registering or operating multiple accounts, directly or through associates.
• Bonus abuse, including systematic exploitation of promotions across related accounts.
• Collusion with other players in live games, tournaments or multiplayer formats.
• Use of bots, automated systems or any software that interferes with normal play.
• Use of VPNs, proxies or other tools to conceal your true location or bypass territorial restrictions.

Responsible Play and Self Exclusion

Your controls

You may set and adjust responsible gambling controls on your account at any time from your profile or by contacting our support team. We apply limit increases only after a cooling-off period so that decisions are made calmly, while reductions take effect immediately.

• Deposit limits (daily, weekly or monthly)
• Loss limits (daily, weekly or monthly)
• Session reminders at chosen intervals
• Time-out, suspending play for a fixed period of at least 24 hours
• Self exclusion, closing your account for six months or longer with no option to reverse
• Registration with GamStop, the national self exclusion scheme for Great Britain

Our obligations

We monitor play for signs of gambling harm. If we identify concerning patterns we will contact you, point you to support through BeGambleAware and GamCare, and may apply protective limits or suspend the account where we judge it necessary. During self exclusion we take reasonable steps to prevent marketing messages from reaching you and to detect any attempt to register a new account.

Closing Your Account and Complaints

Closing your account

You may close your account at any time, without giving a reason, through your account settings or by contacting support. We will process any withdrawal of your remaining balance before closure, subject to verification. We may also close an account ourselves where these terms are breached, where the law requires it, or as part of a self exclusion arrangement, and we will inform you of the reason where we lawfully may.

Complaints and applicable law

If you have a complaint, contact our 24/7 live chat or email [email protected] and we will acknowledge it promptly. If you are not satisfied with the outcome, you may escalate the matter under our formal complaints procedure, and unresolved disputes concerning our MGA licence may be referred to the Malta Gaming Authority. These terms are governed by the laws of Malta, without prejudice to any mandatory consumer rights in your country of residence.

When We Change These Terms

We may amend these Terms and Conditions at any time. Where a change affects your rights materially, we will notify you by email or by a message within your account before the change takes effect. Continued use of our platform after the effective date constitutes acceptance of the amended terms; if you do not accept them, you should close your account before that date.

It is your responsibility to review these terms periodically. The version published on this page is the only valid version, and we record the date each revision takes effect. Changes required by law or by our regulator may take effect immediately upon publication.

Frequently Asked Questions

How old do I have to be to hold an account?

You must be at least 18 years old, or the higher legal minimum age for online gambling in your country of residence. Proof of age is checked as part of our verification process before your first withdrawal.

Can I open more than one account?

No. Only one account per person, household, email address and payment method is permitted. Additional accounts will be closed and any associated funds may be forfeited.

How long do withdrawals take?

E-wallet withdrawals are processed within 24 hours, debit card withdrawals take 1 to 3 business days, and bank transfers take 2 to 5 business days. Verification must be complete before the first withdrawal.

What happens if I breach these terms?

Depending on the breach, we may void bets, cancel bonuses, forfeit related winnings, suspend or close your account, and report serious cases such as fraud to the relevant authorities.